The Re-Loved Club

seller’s pack

chats palace

We're so glad you're selling with us. Here's everything you need to know to make the day a brilliant one.

ADDRESS

Chats Palace, 42-44 Brooksby's Walk, Hackney, London, E9 6DF

WI-FI

There’s a sign in the bar area by the entrance with the names + passwords of the two networks in the venue.

SET-UP

Sellers are welcome to arrive from 10am to set up, with doors open to the public at 11am. Please use the main entrance on Brooksby’s Walk to load in. We're working to a tight schedule, so we kindly ask that you don't arrive before 10am. If you do find yourself early - local coffee shops will be open.

SALE DURATION

The sale runs from 11am to 4pm. We've tried various timings over the years and this slot consistently works best for both sellers and buyers. By booking a pitch, you agree to stay for the full duration - pack-down doesn't begin until 4pm. If you need to leave on the dot or a little earlier, please let us know in advance so we can plan your pitch placement accordingly.

UNLOADING & PARKING

All loading into the venue is through the front door. Please bear in mind there are double yellow lines outside, so please don't stop there. If you're arriving by car or taxi, Homerton Road is your drop-off point. On a Sunday, there’s free parking locally. Parked cars are left at your own risk.

RAILS & HANGERS

If you've booked a pitch with a rail, it will be set up and labelled with your name on arrival.

Please note:

All rails come without hangers (if you’ve booked them, they will be on your rail when you arrive).
Limited bundles of velvet hangers are available to rent, these must be booked in advance. No spare hangers will be available on the day.
Less is more! Curate your rail thoughtfully rather than cramming it full.
You're welcome to bring bags, accessories and shoes, please display them on or below your rail.
A note on shoes: they can be hit and miss due to the buyer needing to be the right size, so we'd suggest not bringing too many.
Please keep the area around your rail tidy, no open piles, and store your suitcase / bags in the dedicated storage room, stage left.
Unfortunately, you're not able to bring additional, tables or stools. Space is limited.

PITCH ALLOCATION

We put a lot of care into curating the space, and all pitch positions are planned in advance. If there's a friend selling that you'd like to be placed next to, please let us know as soon as possible and we'll do our best to accommodate. Your pitch will be labelled with your name. Please bring a pen to fill in your payment information on the day.

WHAT CAN I SELL?

Clothes, shoes and accessories only - womenswear, menswear and kidswear are all welcome. We don't allow bric-a-brac, cosmetics or books.

PRICE LABELS

If you’re able to, please price your items before you arrive. We suggest including the size, price and your name on each label in case anything gets separated from your rail. Limited bundles of 20 labels are available for £2, these can be purchased in advance online or picked up at the front entrance on the day if you need extras.

CHANGING ROOM

There will be full-length mirrors throughout the main space. There’s a dressing room stage right that will be the main changing room. The toilets in the entrance will also double as extra changing rooms on the day.

Please liaise with customers directly so they know to return items to you. We encourage people to try on in small bursts rather than touring the whole room, there will be a sign reminding customers of a 5-item limit in the changing rooms.

TAKING PAYMENTS

Sellers typically take payment via PayPal, cash, bank transfer or card reader. You can also set up a Square account to take card payments directly on your phone without a physical reader (a small transaction fee applies).

Don't feel obliged to get a card reader if you don't have one, most sellers manage just fine without. Your pitch label will have space for you to write up your accepted payment methods.

Nearest cashpoint: Homerton High Street.

PRICING GUIDE

To give you a sense of the range, here are some example prices from previous events:

GANNI mini dress £50–80

Levi's jeans £20–30

Rixo dress £30–60

COS trousers £20–30

Topshop long sleeve top £10–12

Items ranged from £10 to £250 overall.

TIPS FOR SELLING

Pricing Strategy Price items at whatever feels right for you to let them go at, trust your instincts on what each piece is worth. As the day progresses, consider dropping prices a little to encourage those final sales.

Energy & Engagement Your energy is contagious. Think of your pitch like a shop - a warm smile, eye contact and a friendly hello make all the difference. While it's tempting to bury yourself in a book between browsers, that openness is what draws people in and makes them feel welcome to look around.

Tell the Stories Share the stories behind your pieces. "I wore this to my sister's wedding" or "This blazer saw me through three years of work presentations" adds real personality. These details transform secondhand clothes into pieces with history and that's exactly what makes them sell.

The Re-Loved Club is brilliant for decluttering, but it works best as one tool in your arsenal rather than a complete solution. Come with realistic expectations, good energy, and enjoy the day!

POWER & CHARGING

There are power sockets around the space, feel free to charge your phone throughout the day. Please note that portable steamers are not permitted.

TOILETS

Toilets are available in the main space.

SEATING

Chairs will be available around the space for your use throughout the day.

REFRESHMENTS

Chats Palacce sell a variety of tea, filter coffee, non-alcoholic and alcoholic beverages along with some snacks.

Please don't feel like you can't step away from your stand, staying fed and hydrated matters more than any single sale. Your neighbours will keep an eye on things while you're gone.

free pizza!

Yard Sale Pizza will be doing a pizza slice hand out from 12-2pm just outside the venue.

WATER

Please bring a refillable water bottle - the Chats Palace team will be happy to top you up throughout the day.

MUSIC

We'll have music on the day courtesy of Nia Roberts @sixpencil5

CANCELLATIONS

All market bookings are final and non-refundable. Unfortunately we're unable to transfer bookings to alternative dates.

BUYER ENTRY

This event is free entry all day.

GROUP PHOTO

We like to take a big group photo of all the sellers just before we open the doors - we'll gather everyone at the front for this.

FILMING

We capture video content during the sale for our social channels. If you'd prefer not to be filmed, just let us know and we'll make sure to keep you out of frame.

SALES TALLY

Please keep a rough tally of how many items you sell and how much you make. You can keep your answers anonymous when sharing. It helps us understand how successful the day has been and where we can improve.

DONATIONS

You can leave any donations on the stage before leaving. Donations will be collected by Age UK Waltham Forest.

BEFORE YOU LEAVE

Please place all rubbish in the bins provided. Take any cardboard or shoe boxes away with you. If you've rented hangers, please check in with one of us before you go so we can count them back in.

AFTER-EVENT SURVEY

We're always looking at how we can make The Re-Loved Club better, and your feedback is genuinely invaluable. We'll send out a short survey after the event. We'd really appreciate you taking a few minutes to fill it in.

See you on the day!

Paula and Vicky

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Last updated 5 April 2026.